Returns & exchange

If something is wrong with your order, contact us within [7] days of delivery with your order number and a photo.

Eligible items: unused, unwashed items with original tags and packaging. Items that arrive damaged or incorrect are always eligible.

How it works: we will arrange an exchange or refund once we have received and checked the item. Refunds for eSewa payments go back to the original eSewa account; cash-on-delivery refunds are sent to a wallet or bank account of your choice.

Not eligible: innerwear, items made to order, and items damaged after delivery.

Contact: [your contact details].